Yes, advise the owner to visit their Audi Dealer and complete the Audi Track Change Over Form providing the details of the Audi vehicle and request that the dealer transfer the Audi Track system to the new owner. The Audi Track system is transferable, however the monitoring subscription is not transferable; the previous owner will be required to initiate the transfer and advise of the change in vehicle ownership.
The new owner will need to purchase a 24-month subscription voucher, this gives the new owner access to a new account with monitoring for a 24 month period.